Last updated: 3rd November 2025
Flowcheck Ltd is committed to protecting your privacy and handling your personal data responsibly. This policy outlines how we collect, use, and store your personal information when you interact with us, whether through our website, by email, over the phone, or in person.
Who We Are
Flowcheck Ltd
Company number: 04088080
Registered address: Oaktree Business Centre, Mill Lane, Ness, Neston, United Kingdom, CH64 8TP
Email: enquiries@flowcheck.co.uk
Telephone: 0151 336 8328
We are the data controller responsible for your personal information.
What Information We Collect
We may collect and process the following types of personal data:
- Name and job title
- Company name and contact details (email, phone, address)
- Project details and site information
- Technical data such as IP address, browser type, and usage behaviour on our website
- Any other information you provide when contacting us or using our services
How We Collect Your Information
We collect data in the following ways:
- Directly from you when you contact us, request a quote, or use our services
- When you fill in a contact form on our website
- Through phone or email communications
- Automatically via cookies when you visit our website (see section 8)
How We Use Your Information
We use your data to:
- Provide and manage the services you request
- Respond to enquiries and send quotes
- Carry out work at your site and issue reports
- Maintain internal records and project documentation
- Send service-related updates or administrative information
- Improve our website and services
- Meet legal or regulatory obligations
We do not use your data for automated decision-making or profiling.
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contractual obligation – to fulfil a service or contract with you
- Legitimate interest – to operate and improve our business
- Legal obligation – to meet compliance and regulatory requirements
- Consent – where you have provided specific permission (e.g. newsletter sign-up)
How We Share Your Information
We do not sell or rent your personal data.
We may share it with:
- Our employees and subcontractors working on your project
- Service providers who support our operations (e.g. IT or admin tools)
- Regulatory bodies such as the Environment Agency, where required
- Legal or professional advisers if necessary
All third parties are required to respect the security and confidentiality of your data.
Data Storage and Security
We take appropriate steps to protect your personal data from unauthorised access, loss, or misuse. This includes secure servers, restricted access, and staff training.
We retain your data only for as long as necessary to fulfil the purpose for which it was collected, including for legal or reporting requirements.
Cookies and Website Tracking
Our website uses cookies to improve your browsing experience and analyse site usage.
Cookies may collect:
- IP address
- Device type
- Browser type
- Pages visited and time spent
You can disable cookies in your browser settings at any time. For more information, please see our Cookie Policy.
Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of any inaccurate information
- Request deletion of your data (where appropriate)
- Object to or restrict processing in certain circumstances
- Request transfer of your data to another provider
- Withdraw consent where applicable
To exercise any of these rights, please contact us at enquiries@flowcheck.co.uk.
Links to Other Website
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page and will take effect immediately.
Contact Us
If you have any questions or concerns about this policy or how we handle your data, please contact:
Flowcheck Ltd
Email: enquiries@flowcheck.co.uk
Phone: 0151 336 8328
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.